DELIVERING TO THE CLINICALLY EXTREMELY VULNERABLE

Following the lockdown announcement, those who are identified as clinically extremely vulnerable are being advised to begin shielding again. This means taking extra precautions to stay safe - staying at home as much as possible, which might make it difficult to get food supplies.

People with the following conditions are automatically deemed clinically extremely vulnerable:

1.  Solid organ transplant recipients.

2.  People with specific cancers:

  • people with cancer who are undergoing active chemotherapy
  • people with lung cancer who are undergoing radical radiotherapy
  • people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
  • people having immunotherapy or other continuing antibody treatments for cancer
  • people having other targeted cancer treatments that can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
  • people who have had bone marrow or stem cell transplants in the last 6 months or who are still taking immunosuppression drugs
3.  People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe chronic obstructive pulmonary disease (COPD).

4.  People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).

5.  People on immunosuppression therapies sufficient to significantly increase risk of infection.

6.  Problems with your spleen, for example splenectomy (having your spleen removed)
Women who are pregnant with significant heart disease, congenital or acquired.

7.  Adults with Down's syndrome.

8.  Adults on dialysis or with chronic kidney disease (stage 5).

9.  Women who are pregnant with significant heart disease, congenital or acquired.

10.  Other people who have also been classed as clinically extremely vulnerable, based on clinical judgement and an assessment of their needs.

We know this must be an incredibly worrying time, so if you have received a letter from the NHS and have been identified as clinically extremely vulnerable, we will do our very best to help you by delivering delicious frozen ready meals straight to your door. There’s no need to worry; we’ve got plenty of delivery slots available, so we won’t let you go without, and we’ve even set up a priority phone number for you to use that will go straight through to our friendly team.

Place an order

To place an order with us either shop online or simply call our friendly team on this priority number 0800 046 5614. Please pay by card if you possibly can to reduce contact with the delivery driver. All our deliveries are currently 'no-contact' as standard, helping you reduce face-to-face contact with others. If you do need help putting your meals away though, please mention this when ordering, and remember to let the team know that you are classed as 'Clinically Extremely Vulnerable' so they can help you as best they can. 

Please only use this phone number if you have been contacted by the NHS confirming that you are extremely vulnerable. This will ensure we are able to prioritise those who really need us.
 
We are very proud of the food and service we provide and will support you in any way we can.

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