Careers

We're recruiting

We have a number of zero hour employment opportunities that have arisen due to increased demand for our service following the coronavirus outbreak. We have a number of nationwide vacancies across the UK with various zero hour, temporary, flexible contracts for the following roles;
  • Customer Delivery Driver / Picker
  • Customer Service Advisors
Scroll down the page to see the job descriptions, along with a link to apply.

Please see the list below for details of which areas we currently have roles available in.
 

You'll need to be commutable to one of our outlets:

Aberdeenshire – Ellon
Aberdeenshire – Huntly
Ayrshire – Kilwinning
Bedfordshire – Dunstable (Edlesborough)
Berkshire – Kingsclere
Berkshire – Bracknell
Cheshire – Warrington
Cumbria – Penrith
Derbyshire – Chesterfield (Clay Cross)
Devon – Exeter
Devon – South Molton
Devon – Ashburton
Dorset – Christchurch
Dorset – Bere Regis
East Sussex – Eastbourne (Westham)
Essex – Chigwell
Essex – Rayleigh
Essex – Great Dunmow
Essex – Witham
Flintshire – Shotton
Gloucestershire – Cheltenham (Andoversford)
Herefordshire – Ross on Wye
Hertfordshire – Welwyn Garden City
Kent – West Malling
Kent – Chestfield
Kent – Edenbridge
Lancashire – Haslingden
Lancashire – Blackpool
Lancashire – Burnley
Lincolnshire – Gainsborough
Lincolnshire - Grantham
Merseyside – Southport
Norfolk – Dereham
North Somerset – Bristol (Portbury)
North Yorkshire – Middlesbrough
North Yorkshire – Thirsk
North Yorkshire – York (Nun Monkton)
Northamptonshire – Nottingham (Kinoulton)
Oxfordshire – Witney
Powys – Builth Wells
Scotland – Forfar
South Yorkshire – Doncaster
Staffordshire – Lichfield
Surry – Redhill
Surrey – Weybridge
Swansea
Torfaen – Cwmbran
West Midlands – Walsall (Shire Oak)
West Sussex – Worthing
West Sussex – Chichester
West Yorkshire – Halifax
West Yorkshire – Leeds
Wiltshire – Cricklade
Wiltshire – Trowbridge
Worcestershire - Bromsgrove

Job Title: Customer Delivery Driver / Picker 

 

Overview:

 

Zero hour, temporary contracts available. Competitive hourly rates.
This role may involve working weekends.

The department and team:

Consisting of delivery driving as well as work in the cold store and providing holiday cover for other members of the team. This role may include working weekends. 
 
You will need to work as part of the wider team always looking to help out the office team and other drivers. The ultimate goal is to provide a service to our customer that exceeds expectations while at the same time continuously improving efficiencies.
 
Our customers are predominantly elderly and rely upon our delivery teams to bring food to their homes. This is a job where you can make a real difference to people’s lives.
 
Our drivers are the face of our business and their interaction with our customers is crucial to our success. As such you must genuinely enjoy meeting people and exceeding customer service standards, and always be willing to go above and beyond what is expected.
The cold store runs at a chilly -20 degrees centigrade but don’t worry, protective clothing designed to deal with this temperature will be provided along with breaks to warm up when necessary.
 
Who we are

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years
We make our meals in Wiltshire and our friendly teams based in franchised outlets throughout the UK and Ireland deliver them frozen direct to our customers homes.

Responsibilities:
 
- Be an ambassador for the company in delivering exceptional customer service at all times.
- Loading freezer van with customer orders.
- Completion of daily delivery round, delivering meals to customers homes.
- Undertake pre-shift inspection of your van.
- Driving style to be damage free and economical.
- Clean and refuel your van as and when needed.
- Make deliveries in a timely manner and contact the office with any discrepancies or delays.
- Customer confidentiality.
- Picking orders ensuring zero mistakes are made.
- Improve efficiencies and putting them into practice.
- Helping the office team where appropriate.
- Reporting health and safety, stock quality and mechanical issues. 
 
Qualifications:
 
Essential:
- Experience within a customer service or care based role.
- Use of computers.
- Good attendance and timekeeping.
- Numerate and literate.
- Basic secondary education.
- Full UK Driving Licence.
- Willingness to carry out criminal record checks.

Desirable:
- Experience of multi-drop delivery role.
- Health & Safety training.
 

Click here to apply

Job Title: Customer Service Advisor 

 

Overview:

 

Zero hour, temporary contracts available. Competitive hourly rates.
This role may involve working weekends.

The department and team:
 
The role of our customer services advisor is critical to the success of our business.
Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.
 
The defining characteristics of our customer services advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.
 
The role involves the taking of customer orders, and also the making of outbound courtesy calls.
These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.
Wiltshire Farm Foods supplies frozen meals direct to the consumer. We have a cold store to accommodate the stock necessary to be able to deliver to our customers each week.
The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.

 
Who we are

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years. We make our meals in Wiltshire and our friendly teams based in franchised outlets throughout the UK and Ireland deliver them frozen direct to our customers homes.

 

Responsibilities:

 

- Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
- To ensure each customer is provided with “exemplary” service on each telephone call or contact.
- To update customer records and liaise with customer relatives as required.
- To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
- Prepare promotional literature as required and communicate details of new products or promotions to customers.
- To search, provide and continually look for new business opportunities.
- To share best practices with colleagues in an effort to continuously improve our service proposition.
- To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers. 

 

Qualifications:

 

Essential:
- Experience of a customer service role.
- Confident using a personal computer to manage and process orders.
- Confident telephone manner.
- Empathy and Compassion for older people. 
- Able to pay attention to detail and be accurate in your work.
- Numerate and good written English;  GCSE Math’s & English standard or equivalent.
- Able to work to deadlines.

Desirable:
- Previous Telesales/ Telephone based Customer Service.
- Experience of working in a team environment.
- Full UK Driving Licence.

Personal Qualities:

As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
- This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
- To take an active interest in getting to know every customer and become a trusted friend.
- A good listener, you’ll be able to treat every customer as an individual.
- To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
- Ability to communicate and relate to people at all levels.
- Ability to work under own initiative, plan own day, manage own time.
- To act as a link for drivers and customers if any problems arise during a delivery round.
- To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
- To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
- Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises. 


Click here to apply


Enter your delivery postcode
So that we can make sure your shopping experience is as quick and easy as possible, we need to find your local Wiltshire Farm Foods outlet.
Delivery Postcode
LE15 9NY
Your Outlet
Wiltshire Farm Foods Northants
01476 571582
Lines open: Monday to Thursday 9am to 4pm and Friday 9am to 3pm
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