As the country gets to grips with Coronavirus, we wanted to assure you we are making every effort to operate as normal and maintain a high level of service to you.
There are a few points you may wish to note:
Website
We are currently experiencing a high volume of visitors to our website, you may therefore notice that things are a little bit slower than usual and confirmation emails take a little longer to reach you. Some of our outlets have also made changes to their cut off times for orders online, so you may need to place your orders a little earlier than usual during this time.
You may also notice you're unable to find some dishes on our website, this is because we have a few items which are temporarily out of stock. Our chefs are working hard to make more, so please bear with us during this busy time.
Extremely Vulnerable
The Government has introduced 'shielding' measures for the extremely vulnerable. Shielding is a measure to protect people who are clinically extremely vulnerable by minimising all interaction between themselves and others. The NHS in England is directly contacting people with these conditions to provide further advice, which includes not leaving the house, even for food shopping.
We know this must be an incredibly worrying time, so if you have received a letter from the NHS and have been identified as extremely vulnerable, we will do our very best to help you by delivering delicious frozen ready meals to your door. We have even set up a priority phone number for you to use, that will go straight through to our friendly team.
Please click here to find out more and to place an order.
Phone Calls
We are currently dealing with an exceptionally high volume of calls and there may be a delay answering your call. For this we thank you for your patience.
No-Contact Delivery
The Government has advised stringent social distancing measures for those over 70 or with underlying health conditions. This means to significantly limit face-to-face interaction with others and to maintain a 2m distance wherever possible. We understand this may be challenging for many of our customers and rest assured we are here to help, providing good old-fashioned service like we always have, just adapted to ensure we all stay safe.
Our drivers really enjoy the time they spend with our customers, during this difficult time though protecting our customers and our team remains our top priority. Therefore our standard approach will now be a ‘no-contact delivery’ where your driver will knock on your door and wait while you collect your meals from the doorstep, keeping a safe distance. The driver will not leave until you have safely collected them.
If you cannot manage to collect your meals and put them away on your own, then the driver will still come in as before and put them away in your freezer for you, but we ask that you maintain a safe 2m distance as per Government advice. Simply let us know when you place your order that you need this service, either on the phone or in the delivery instructions box during the checkout when shopping online.
Rest assured, we will continue to help you as much as possible and ensure that your meals are safely delivered to you. This is only a temporary change to our service, and our drivers can’t wait until things are back to normal so they can stop for a proper catch up!
Orders
Should you have space, we would be happy to add a few additional meals to your order for extra peace of mind. We also want to make you aware of some changes to our menu during this busy time. As you can imagine, our chefs are working tirelessly in the kitchen to keep up with increased demand – we hope you’ll agree they’re doing a great job! However, as we manage our stocks, you may find that some meals are temporarily unavailable. We understand how frustrating this must be, but the whole team are working hard to keep our freezers (and yours) full.
We have also had to make the difficult decision to temporarily stop making a small number of our meals (10 to be precise) to free up time to focus on more popular dishes. But don’t worry, there are plenty of other delicious options to choose from in the meantime! Our Head Chef Phil has recommended some alternatives for you to try, simply
click here to find out more.
You may also find that sometimes your usual delivery slots are filling up faster than normal. Therefore, you might find it helpful to place your order a little earlier than you usually would, this would also help us plan our delivery rounds!
We continue to follow all Government and health guidelines on Coronavirus and will keep you updated you as the situation develops.
We are very proud of the food and service we provide our customers and want to continue to support you in any way we can. If you have any further questions or require special assistance, please call your local team.