If you are an existing customer, please shop as normal. Thank you for your understanding.
There was a further announcement from the Government regarding ‘shielding’ the extremely vulnerable. Shielding is a measure to protect people who are clinically extremely vulnerable by minimising all interaction between themselves and others. The NHS in England is directly contacting people with these conditions to provide further advice, which includes not leaving the house, even for food shopping.
If you have received a letter from the NHS and have been identified as extremely vulnerable, we will do our very best to help you by delivering delicious frozen ready meals to your door. Please click here to find out more and to place an order.
We are currently dealing with an exceptionally high volume of calls and there may be a delay answering your call. For this we thank you for your patience.
The Government has advised stringent social distancing measures for those over 70 or with underlying health conditions. This means to significantly limit face-to-face interaction with others. We understand this is going to have a considerable impact for many of our customers and we are here to help you. Protecting our customers and our team remains our top priority and we are now giving all customers the option of ‘no-contact delivery’. Therefore, if you would prefer your order to be left on your doorstep rather than placed in the freezer, please advise your local team when ordering. They will talk you through how this process will work for you. Alternatively, if you order online you can let us know your preference in the ‘Delivery instructions’ box during checkout. If you still require the driver to enter your home and put the meals in the freezer for you, they will continue to do this but where possible maintain a 2-metre distance as per Government advice. They will continue to help you as much as possible.
We are following all Government and health guidelines on Coronavirus and will update you as the situation develops.
We are very proud of the food and service we provide our customers and want to continue to support you in any way we can. If you have any further questions or require special assistance, please call your local team.