Placing your order a little sooner than usual will help ensure you get your preferred delivery slot, as well as give us some extra time to plan our busy delivery rounds.
Due to the increase in deliveries, some rounds have changed meaning your delivery might be earlier or later than normal.
Where possible we would prefer to take payment by card so there is no need to handle cash. You can pay this way over the phone or online.
Clinically Extremely Vulnerable
Following the lockdown announcement, those who are identified as clinically extremely vulnerable are being advised to begin shielding again. This means taking extra precautions to stay safe - staying home as much as possible, which might make it difficult to get food supplies.
We know this must be an incredibly worrying time, so if you have received a letter from the NHS and have been identified as clinically extremely vulnerable, we will do our very best to help you by delivering delicious frozen ready meals straight to your door. There’s no need to worry; we’ve got plenty of delivery slots available, so we won’t let you go without, and we’ve even set up a priority phone number for you to use that will go straight through to our friendly team.
To place an order with us either shop online or simply call our friendly team on this priority number 0800 046 5614
. Please pay by card if you possibly can to reduce contact with the delivery driver. All our deliveries are currently 'no-contact' as standard, helping you reduce face-to-face contact with others. If you do need help putting your meals away though, please mention this when ordering, and remember to let the team know that you are classed as 'Clinically Extremely Vulnerable' so they can help you as best they can.
Please only use this phone number if you have been contacted by the NHS confirming that you are clinically extremely vulnerable. This will ensure we are able to prioritise those who really need us.
Please click here
to find out more about the definitions of clinically extremely vulnerable groups.
With all these changes, we just wanted to take a moment to say thank you for your understanding and thank you for sticking with us. Your local team are here for you and proud to serve you.