CORONAVIRUS UPDATE

As the country gets to grips with Coronavirus, we wanted to assure you we are making every effort to operate as normal and maintain a high level of service to you.
 
There are a few points you may wish to note:

Website

We are currently experiencing a high volume of visitors to our website, you may therefore notice that things are a little bit slower than usual and confirmation emails take a little longer to reach you. Some of our outlets have also made changes to their cut off times for orders online, so you may need to place your orders a little earlier than usual during this time. 

We are only accepting orders from existing customers and the extremely vulnerable.

We are working hard to ensure everyone has access to the items that they need and we are especially proud to serve older members of our community. Therefore, during this time of high demand, our priority is to make sure our existing customer base and those who are extremely vulnerable are able to get the food that they need. 

We are therefore not accepting orders from new customers at the moment so that we can prioritise delivering our food to our existing loyal customers and those who are extremely vulnerable. If you'd like to register your interest in our service please click on the link below to submit your details. Some of our local outlets across the country may have availability, the local team will contact you directly if they can take your order.
 

If you are an existing customer, please shop as normal. Thank you for your understanding.

Extremely Vulnerable

There was a further announcement from the Government regarding ‘shielding’ the extremely vulnerable. Shielding is a measure to protect people who are clinically extremely vulnerable by minimising all interaction between themselves and others. The NHS in England is directly contacting people with these conditions to provide further advice, which includes not leaving the house, even for food shopping.
 
If you have received a letter from the NHS and have been identified as extremely vulnerable, we will do our very best to help you by delivering delicious frozen ready meals to your door. Please click here to find out more and to place an order.

Phone Calls

We are currently dealing with an exceptionally high volume of calls and there may be a delay answering your call. For this we thank you for your patience.

No-Contact Delivery

The Government has advised stringent social distancing measures for those over 70 or with underlying health conditions. This means to significantly limit face-to-face interaction with others. We understand this is going to have a considerable impact for many of our customers and we are here to help you. Protecting our customers and our team remains our top priority and we are now giving all customers the option of ‘no-contact delivery’.  Therefore, if you would prefer your order to be left on your doorstep rather than placed in the freezer, please advise your local team when ordering. They will talk you through how this process will work for you. Alternatively, if you order online you can let us know your preference in the ‘Delivery instructions’ box during checkout.  If you still require the driver to enter your home and put the meals in the freezer for you, they will continue to do this but where possible maintain a 2-metre distance as per Government advice. They will continue to help you as much as possible.
 
We are following all Government and health guidelines on Coronavirus and will update you as the situation develops.

We are very proud of the food and service we provide our customers and want to continue to support you in any way we can.  If you have any further questions or require special assistance, please call your local team.