CORONAVIRUS UPDATE

Following the recent government announcement, we wanted to let you know that we're still here for you! We're still delivering as normal, with plenty of delivery slots available, and we have introduced some temporary changes in order for us to deliver the very best service to you. 

We will continue to provide good old fashioned service just as we always have - so stay safe and warm at home and let us bring service with a smile.

No-Contact Delivery

Protecting our customers and our team remains a top priority, therefore our friendly drivers are trained in no-contact deliveries – so you can enjoy delicious, easy meals without leaving home and everyone can stay safe. Your driver will knock on your door and leave your meals on the doorstep, waiting at a safe distance until you have collected your meals.

If you cannot manage to collect your meals and put them away on your own, then the driver will still come in as before and help put the meals away in the freezer for you, they are required to wear a face covering or visor and maintain social distancing. In addition, all our drivers have been supplied with hand sanitiser and will sanitise their hands before and after every delivery. It would really help us if you could let us know when you place your order that you need this service, either on the phone or in the delivery instructions box during the checkout when shopping online.

Rest assured, we will continue to help you as much as possible and ensure that your meals are safely delivered to you. This is only a temporary change - our drivers can’t wait until things are back to normal so they can stop for a proper catch up!

Ordering

Placing your order a little sooner than usual will help ensure you get your preferred delivery slot, as well as give us some extra time to plan our busy delivery rounds.

Delivery Times

Due to the increase in deliveries, some rounds have changed meaning your delivery might be earlier or later than normal.

Card Payments

Where possible we would prefer to take payment by card so there is no need to handle cash. You can pay this way over the phone or online.

Clinically Extremely Vulnerable

Following the lockdown announcement, those who are identified as clinically extremely vulnerable are being advised to begin shielding again. This means taking extra precautions to stay safe - staying home as much as possible, which might make it difficult to get food supplies.

We know this must be an incredibly worrying time, so if you have received a letter from the NHS and have been identified as clinically extremely vulnerable, we will do our very best to help you by delivering delicious frozen ready meals straight to your door. There’s no need to worry; we’ve got plenty of delivery slots available, so we won’t let you go without, and we’ve even set up a priority phone number for you to use that will go straight through to our friendly team.

To place an order with us either shop online or simply call our friendly team on this priority number 0800 046 5614. Please pay by card if you possibly can to reduce contact with the delivery driver. All our deliveries are currently 'no-contact' as standard, helping you reduce face-to-face contact with others. If you do need help putting your meals away though, please mention this when ordering, and remember to let the team know that you are classed as 'Clinically Extremely Vulnerable' so they can help you as best they can.

Please only use this phone number if you have been contacted by the NHS confirming that you are clinically extremely vulnerable. This will ensure we are able to prioritise those who really need us.

Please click here to find out more about the definitions of clinically extremely vulnerable groups.  

Thank you

With all these changes, we just wanted to take a moment to say thank you for your understanding and thank you for sticking with us. Your local team are here for you and proud to serve you.