Privacy Policy

apetito Limited of Canal Road, Trowbridge, Wiltshire BA14 8RJ and its franchisees ("we", "us", or "our") are committed to protecting and respecting your privacy.

This policy (together with our Website Terms and Conditions and Product Terms and Conditions and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller in respect of the Website is your local outlet of Wiltshire Farm Foods for your postcode area.  apetito Limited is data controller for the purposes of any national marketing campaigns under the Wiltshire Farm Foods brand.

The Website (www.wiltshirefarmfoods.com) is owned and operated by apetito Limited, a company registered in England and Wales whose registered office is at Canal Road, Trowbridge, Wiltshire BA14 8RJ.  Company Registration No. 233851. VAT no. 138176066.

1. INFORMATION WE MAY COLLECT FROM YOU
   1. We may collect and process the following data about you:
      1. information that you provide by placing orders and/or filling in forms on our site www.wiltshirefarmfoods.com (our "Website"). This includes information provided when you order one of our meals, register to receive brochures, subscribe to our fortnightly email newsletter or participate in any promotions. This information may include your name, shipping/billing address, telephone number, email address and credit card information;
      2. details of your visits to our Website including, but not limited to, traffic data, location data, and other communication data, and the resources that you access; and
      3. details of transactions you carry out through our Website and of the fulfilment of orders.
   2. We may also ask you for information when you report a problem with our Website.
   3. If you contact us, we may keep a record of that correspondence.
2. IP ADDRESSES AND COOKIES
   1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
   2. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service.
   3. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Website.
3. WHERE WE STORE YOUR PERSONAL DATA
   1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
   2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. USES MADE OF THE INFORMATION
   1. We use information held about you in the following ways:
      1. to ensure that content from our Website is presented in the most effective manner for you and for your computer;
      2. to provide you with information, products or services that you request from us;
      3. to notify you about changes to our service; and
      4. to carry out our obligations arising from any contracts entered into between you and our franchisees.
   2. Provided you have given your consent, we may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email, post or telephone.
5. DISCLOSURE OF YOUR INFORMATION
   1. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
   2. We may also disclose your personal information to third parties:
      1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
      2. if apetito Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers and web site users will be one of the transferred assets; and
      3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of apetito Limited, our customers, or others.
   3. If you conduct transactions through this Website, we may transfer information about you to our financiers, who:
   4. may use, analyse and assess information about you, including the nature of your transactions, and exchange such information with other members of their group of companies and others for credit or financial assessment, market research, statistical analysis, insurance claim, underwriting and training purposes and in making payments  and servicing their agreement with us;
   5. from time to time, may make searches of your record at credit reference agencies where your record with such agencies may include searches made and information given by other businesses; details of their searches will be kept by such agencies but will not be seen by other organisations that may make searches;
   6. may give information about you and your indebtedness to the following:
      1. our or their insurers for underwriting and claims purposes;
      2. any guarantor or indemnifier of you or our obligations to enable them to assess such obligations;
      3. their bankers or any advisers acting on their behalf;
      4. any business to whom your indebtedness or our arrangements with our financiers may be transferred – to facilitate such transfer;
   7. may monitor and/or record any phone calls you may have with them, for training and/or security purposes;
   8. in the event that they transfer all or any of their rights and obligations under their agreement with us to a third party, may transfer information about you to enable the third party to enforce their rights or comply with the obligations.
   9. We will provide you with details of our financiers on request, including a contact telephone number if you want to have details of the credit reference agencies and other third parties referred to above from whom they obtain and to whom they may give information about you. You also have a right to receive a copy of certain information they hold about you if you apply to them in writing. However a fee will be payable.
6. YOUR RIGHTS
   1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or not checking (as the case may be) certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via the "Contact Us" page on our Website.
   2. Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.
7. ACCESS TO INFORMATION
   1. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to an administration fee (currently £10) to meet our costs in providing you with details of the information we hold about you.
8. CHANGES TO OUR PRIVACY POLICY
   1. Any changes we may make to our privacy policy in the future will be posted on this page.
9. CONTACT
   1. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed via the "Contact Us" page on our Website.

Thank you for visiting our Website.