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Help: About our service
In this section we answer questions about the Wiltshire Farm Foods service, our meals & desserts, and what to do if you have a problem.
About your account
Wiltshirefarmfoods.com uses a Versign Class 3 security certificate to keep your details safe. Furthermore we are tested each day by Mcafee to ensure our compliance with the latest security guidelines. We also undergo a strict audit each year by Deloitte.
We commit to processing your data in accordance with the Data Protection Act 1998
About our meals
The vast majority of our meals are made at our approved factory in Trowbridge, Wiltshire. A very small proportion of products are produced by other suppliers in the UK and Europe. We source our ingredients from a wide range of approved suppliers in the UK and worldwide.
We also carry a range our Soft & Puree Meals, as well as meals for ethnic diets such as Kosher & Halal, please contact your local outlet for more information
If you have a problem
In the first case, please contact your local outlet,who will be able to advise of the best course of action. If you have a complaint about a product, please let your local outlet know, who in turn will refer it to our manufacturing team and customer care service.
If you’re not completely satisfied by a meal or dessert, we’ll give you a replacement meal or deserts free of charge, as well as another meal of your choice from our menu.